Our Privacy Policy

Galax Insurance is dedicated to providing superior customer satisfaction and is committed to protecting your privacy and the security of your personal information. We pledge a commitment to treat your information responsibly. We know that you purchase our products and services because you trust that we stand behind our promises. We value you as a customer and we respect your right to privacy. We therefore only collect what PII (Personally Identifiable Information) that is absolutely necessary to provide you with your specific insurance coverage and to maintain a good customer relationship with you. We created this Privacy Policy to show you that we are working hard to protect your privacy and the security of your personal information.

Confidentiality & Security

We use physical and technical safeguards to protect your PII. We restrict access to your PII to those who need it to perform their jobs. Third-party business partners are bound by law to use your information only for our purposes. They may not disclose it or use it in any other way. We comply with all privacy and data security laws.

Information Sharing & Opt-Out

We do not sell, nor do we trade, your PII to anyone for any reason whatsoever. We do not share it, except for the reasons described herein, which are permitted by federal and state law. Therefore, there is no need for you to opt-out. If we change our policy, we will tell you and give you a chance to opt-out before we share your information.

Collecting Your Personally Identifiable Information

We collect personal information about you from different sources. For example, we collect information you give us on applications or on forms. We may also collect information from your transactions with our sister companies, others or us. We may collect information from a consumer-reporting agency or a medical provider. This collection depends on the product or service you request.

Using Your Medical Information

We sometimes must collect medical information to provide you with a specific insurance product or to pay a claim. We do not use or share it for any purpose, except the following:

  • Underwriting insurance
  • Administering your policy, account or claim
  • As required or permitted by law
  • As otherwise authorized by you

Disclosing Your Personally Identifiable Information

We do not sell your PII to anyone. We may disclose your information to a business that carries out certain services for us. We may disclose your information as required or permitted by law. We may disclose your information for a legal or regulatory purpose. And we may disclose your information to our insurance provider(s) in order to write your policy / policies and to establish your desired coverage. This disclosure will depend on the product(s) you select. The following list includes various types of disclosure:

  • We may disclose information we receive from you on applications or other forms. This may include your name, address, beneficiaries, Social Security number and family member information. This may also include assets, income, your property address and property value.
  • We may disclose information from your transactions with our sister companies or us. This may include your account balance, policy coverage and payment history. This may also include premium paid, preferences, claims and purchase method.
  • We may disclose information we receive from a consumer-reporting agency or other report. This may include your credit report, motor vehicle and driver data. This may also include medical and employment data, loss history reports and other driver data.

Use of Cookies

In certain scenarios, we may store a cookie on your computer, or mobile device, when you visit our website. Cookies are often used to create and maintain secure sessions and secure logins. Cookies also allow you to request information and do business online. Cookies usually are a requirement in order to be able to leave an online review or when using an email client to send an email message. Cookies normally do not contain confidential, or personally identifiable, information. We use web analytics, which may use cookies to differentiate between website visitors, in order to analyze how people use and navigate around our website. Social platforms also use cookies, therefore you may want to ensure that you have cookies enabled in your browser so that you can more easily interact with any embedded social posts / pages and so that you can take advantage of and use our site's social liking, social sharing, social reviewing / recommending and social messaging functionality. We provide these social experiences on our website for our customers' convenience, for a better overall user experience and to better service our customers. Social platforms normally do not sell your cookie data to advertisers nor do they share it without your consent.

Web Links

It is important to note that other companies or organizations may have links on this website. We are not responsible for the collection of, the use of, or the security of information by any companies or organizations that we may link to from this website. Please read carefully the Privacy Policy of any websites reached through the use of any external links from this website.

Other Online Security

This website uses industry best security practices and industry best web design to help prevent phishing and other types of hacking attempts. We use a web security technology with our website called SSL (Secure Sockets Layer). Our website and web server also uses hardware and software firewalls, as well as other types of security technologies and security measures, above-and-beyond standard SSL, to help shield against phishing and other types of hacking attempts. All webmail sent to us from our website's "Contact" page will always be encrypted during transit to ensure the security and the privacy of the information that our clients send to us. We also use SSL and / or TLS (Transport Layer Security) for encrypting both our incoming and outgoing business emails during transit. In addition, we also use 2FA (Two-Factor Authentication) with all of our business email accounts for even better email security, better PII data security and to further ensure the security and the privacy of all of our policyholders' private information. 2FA, also called MFA (Multi-Factor Authentication), is an extra security layer that we use to ensure that some other third-party, like a cybercriminal, cannot easily obtain unauthorized access to one of our business email accounts in the event an email account password were to ever be compromised.


We keep email addresses that you provide to us. If you choose to provide us with an email address, we will keep your email address on file. If you agree to receive email messages from us, we will keep the email address that you give to us to send you periodic emails that may be of specific interest to you. Please be careful about the information that you send to us in any email because your communication may not be secure. Like, for example, in public Wi-Fi or if you aren't using either SSL or TLS to encrypt the emails that you send to us. Be aware that we do train our employees in cybersecurity / cyberhygiene best practices and they will automatically delete any incoming emails that contain any PII once the email has been read.

If you do not want Galax Insurance to use your email address to contact you for marketing or solicitation purposes (excluding notices about your existing account), you can easily unsubscribe from future marketing emails via any newsletter, or promotional email, that you receive from us or you can contact Galax Insurance directly by email at the following address:


Galax Insurance strives to provide equal opportunities for everyone to access and use our website, including individuals with disabilities. Nonetheless, if you are having any difficulties using our website, you can always either email us, text us or call us directly during normal business hours for assistance in obtaining any of our products and / or services. Please feel free to submit to us any suggestions if you feel that your suggestions could make accessibility better for visitors of our website. You may contact us at the following email address if you are having difficulty using our website or if you would like to submit any accessibility suggestions:

Internet Policies

What information does Galax Insurance collect online? Galax Insurance may collect the information you provide when you:

  • Apply for a job online
  • Complete an online form
  • Apply online for products
  • Conduct transactions online
  • Subscribe to online services
  • Use online tools and calculators
  • Request information or a quote online
  • Use our online customer service portal

Website Visitor Data

Galax Insurance gathers various types of data from its website. Galax Insurance collects site-aggregate and customer-specific information about the pages that you view and use on our website. This is a standard industry practice and is used to find out how visitors use and interact with our site. We log IP addresses, browser and platform types, domain names, access times and referral data. We may also collect information a customer volunteers on surveys and electronic forms. We may collect the following data:

  • How many people visit our website
  • How long they stay on our website
  • Referral origin, such as search, social, direct, et cetera
  • The pages that they visit and the features that they use

Why does Galax Insurance collect information on its website?

The information we collect is used to improve our website as well as our products and services. Galax Insurance or our business partners may use the information from our website for many purposes, such as:

  • Edits and feedback
  • Product development
  • Content improvement
  • Analysis of user behavior
  • Marketing and promotions
  • Customization of website content and layout

What happens if Galax Insurance changes its Privacy Policy?

If we decide to change our Privacy Policy, we will post the changes on this webpage. This way you always know what information we collect, how we use it and under what circumstances we may disclose it.

If we decide to use your personal information in a different way other than for the use that we told you when we collected it, we will notify you of this change by posting a note on this page for 30 days.


We value our customers and want you to understand how we use the information that we collect. Please contact us if you have any questions about our Privacy Policy.

We can and will provide you a copy of your personal information that we have on file. To access your information, you must provide the following:

  • All policy numbers you want to access.
  • Please sign your request and have your signature notarized. This ensures the identity of the person requesting the information.

We do not currently charge a fee to cover the cost of providing you with a copy of this information. However, we do reserve the right to charge a small fee in the future. You may request that we correct your PII in our files. Please note that we do not control information provided by third parties. Therefore, you will need to contact that third party to correct any information from them. Sometimes we may obtain your consumer or credit report. In which case, you may request the credit-reporting agency's name and address. You can then ask that agency to give you a copy of their consumer or credit report. Please send any inquiries to us at:

Galax Insurance
ATTN: Privacy Department
949-C East Stuart Dr
Galax, VA 24333

Or, by email at:

When you contact us, please include your name, address and policy number, as well as your agent name and number, if you know it. You may contact your agent to change information that we have on file, such as your address, phone number, etc. Alternatively, you may also contact your Galax Insurance Customer Service Representative for assistance. The phone number is in your policy packet.

This Privacy Policy describes our privacy and data security practices for both our current and former customers.

Thank you for choosing Galax Insurance. We look forward to building a lifetime relationship with you.